Effective Date: October 1, 2025
Welcome to the Privacy Policy (the "Policy") of Surt and its related, affiliated or subsidiary companies (collectively "Surt"). The purpose of this Policy is to inform you how we collect, use, and share your information to provide identity verification and fraud prevention products and services (collectively the "Services").
When we refer to "you" or "your" in this Policy we mean any individual who interacts or uses our Services. By using the Services, you represent that you understand and agree to this Policy, and consent to the collection, use, and sharing of information as described in this Policy. If you do not consent to our practices, you can choose not to use the Services.
We reserve the right to modify this Policy at any time without notice. All changes are effective immediately upon posting. Your continued use of the Services after changes are posted constitutes your acknowledgement of the modified privacy policy and agreement to abide and be bound by that privacy policy. For reference, the effective date of this Policy is posted at the top of this page. Therefore, it is important that you periodically check this page for changes made to this Policy.
Surt may collect information about you when you interact with our Services including information that you voluntarily provide when you use the Services from one or more of your devices or otherwise interact with the Services. A description of the types of information we may collect is described in detail below.
As you navigate around the Site and/or use the Services, Surt may collect certain information using various technologies. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, time zone setting and location, language preferences, device type and ID, and other technical information from the devices you use to access our Services.
We and our service providers use cookies, pixels, and other tracking technology to recognize your browser or device and to capture and remember certain information about your activities on our Site. For example, cookies gather information about how long you spend on a web page so that we can understand what web pages are of interest to users. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off cookies by adjusting your browser settings. If you turn off your cookies, some of the features of the website may not function properly.
We use third party analytics providers such as Google Analytics, to assist us in better understanding how users use our Services. These providers collect usage data, including IP address and usage data, such as the length of time a user spends on a page, the pages a user visits, and the websites a user visits before and after visiting our Site. In addition to reporting usage statistics, Google Analytics can also be used to help show more relevant ads on Google properties (like Google Search) and across the web. For more information on Google Analytics, visit Google's Privacy and Terms. You can access the Google Analytics Opt Out Browser Add-on, currently located here. You can also opt out of advertising cookies using the Google Ad Settings.
Our primary purpose for processing your information is to provide our customers with the Services. We may also process your information for the following business purposes:
We share your personal information with our customers for the purpose of verifying your identity, preventing fraud, and complying with legal requirements.
We may use third-party service providers to perform certain business services and may disclose your information to such service providers as needed for them to perform these business services. Service providers include, but are not limited to, hosting services, account authentication and identity verification services, artificial intelligence model providers, geolocation, and risk/fraud providers.
We may share your information with our parent, subsidiaries, affiliated entities, successors, predecessors, assigns, licensees, or business partners, and others who may use the information for the purposes described above.
We may do business with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then your information may be transferred to the new owners who may use your information in the same way as set out in this Policy.
Subject to applicable law, we may disclose information about you i) if we are required to do so by law, regulation or legal process, such as a subpoena; ii) in response to requests by government entities, such as law enforcement authorities; iii) when we believe disclosure is necessary or appropriate to prevent physical, financial, or other harm, injury, or loss; or iv) for the purposes of cooperation with law enforcement agencies' and/or in connection with an investigation of suspected or actual unlawful activity.
The Services are intended for users aged eighteen (18) and older. If you are under the age of eighteen (18), you are not authorized to provide us with any personally identifying information, nor access or use our Services in any manner whatsoever. By using the Services, you represent that you are eighteen (18) years of age or older.
By accessing and using the Services, you acknowledge and agree that the Services are intended for use by users located in the United States of America. Unless expressly stated to the contrary, we make no representation that the Services are appropriate or will be available for use in other locations.
California Civil Code Section 1798.83 permits California residents who have provided personally identifiable information to us or our third-party advertisers and marketing partners, if any, to request certain information regarding our disclosure of personally identifiable information to third parties for their own direct marketing purposes. Requests should be submitted via email to [INSERT] and should include CALIFORNIA PRIVACY RIGHTS in the subject line. Please be aware that not all information sharing is covered by the requirements of Section 1798.83 and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year.
Some web browsers incorporate a Do Not Track ("DNT") feature that signals to the websites that you visit that you do not want to have your online activity tracked. Our Site does not currently respond to DNT signals. Other third-party websites may keep track of your browsing activities when they provide you with content, which enables them to customize what they present to you on the websites.
If you have any questions about our privacy practices or this Policy, please contact us at: contact@surt.ai.
This Biometric Information Policy describes how Surt and its and its related, affiliated or subsidiary companies (collectively, "Surt") treat the photos and/or video images of your face, including scans of facial geometry extracted from those images (i.e. a faceprint), which may be considered biometric data in some jurisdictions.
Surt acts as a service provider or processor for our customers when providing identity verification and fraud prevention products and services ("Services"). In order to provide these Services, we may require you to provide a government issued identification and a photo or video selfie that contains an image of your face. Surt and/or our service providers, use artificial intelligence technology to analyse the identification and photographs / video you submit, and the device you use to submit the photographs and documents.
By using our Services, you consent to Surt and our contracted service providers, collecting, storing, and using your biometric information for the purposes identified below.
Surt and its services providers may use biometric information for the following purposes:
This information is retained no longer than 3 years after your last interaction with us, provided we have no other legal obligation to retain such information for any longer period.